Frequently Asked Questions

A.

Yes! Systems heat and cool if required from the same equipment, and are known as heat pumps. The vast majority of air conditioning systems come with heating as standard, at no additional cost. This can then be used as your main source of heating or backup to the existing.

If you are extending or adding to your property, why not allow us to quote heating and cooling and save money by eliminating the need to upgrade boilers and add radiators.

A.

AirCon Scotland are able to offer extensive services ranging from simple telephone support to fully managed onsite maintenance contracts. We are happy to service and repair the equipment in future whether under warranty or not. On many occasions we are able to offer extended warranties to suit your budget.

A.

AirCon Scotland where possible specify and install equipment which qualifies for ECA’s. The industry has evolved to an extent during the past few years and the majority of light commercial office air conditioning plant can qualify for ECA’s with little or no increase to the initial purchase cost. ECA’s can prove to be particularly tax efficient as well as offering savings associated with reduced energy consumption.

A.

Yes we are happy to carry out works during the evening or weekends to minimise disruption at your place of work. It should be noted that costs for ‘out of hours’ are slightly more expensive than normal working hours due to an increase in our staff’s pay scale for these unsociable hours. Additional costs are available upon application.

A.

All projects no matter how large or small are fully managed by one of our Directors. Whether a project is £2,000 or £750,000 it will be managed to the same high level.

A.

All systems we offer comply with Health and Safety requirements. All documentation produced also complies with the same.

We produce all method statements and risk assessments for the proposed installation or service/repair works in line with our quoted costing. This document is released upon receipt of an official order or letter of intent.

A.

We pride ourselves that our quote includes or excludes exactly what the client requests and have no hidden catches. We are happy to include all electrical and builders works and in general are contracted to offer a full working solution. Maintenance costs are to be considered as an additional sum and will be costed separately.

A.

We can supply service and maintenance works for all systems whether they have been installed by AirCon Scotland or not. We can also in certain cases offer extended warranties to plant installed by other companies.

 

We offer contracts and works costed by the hour whichever suits your requirements.

A.

Systems are offered complete with a 12 month parts and labour warranty which is extendable for a further 48 months dependent upon the manufacturer selected. For example we are able to offer the majority of Japanese, i.e. Daikin and Mitsubishi Electric products, a 12 month parts and labour warranty with an additional 48 month parts only warranty. Full details are available from our office.

 

All extended warranties are underwritten by the manufacturer and managed by AirCon Scotland Ltd. All extended warranties are offered in line with the manufacturer’s terms and conditions. Full details are available upon application.

A.

Yes! We are happy to visit site, meet with you, and then design and engineer a quotation. We take a commercial view on this and will produce adequate information to offer costs and reassure you we are committed and confident to producing a working and efficient solution.